File a complaint
Check case status or add additional information to an existing complaint

NOTE: You must hit submit within 60 minutes of launching the online complaint form.

Types Of Complaints
You will need to identify the product or service you are complaining about within the complaint form. Below is a list of the type of complaints the Department handles:
  • Insurance Premium Rate Increase – Don’t click “Begin”! If you are a policyholder looking to submit a comment about an insurer’s application for a rate increase, use our Health Insurance Rate Filings Portal instead.
  • Insurance - Any complaint involving an insurance product offered in New York State, including, but not limited to, health insurance, life insurance, property and casualty insurance and auto insurance.
  • Banking/Mortgage - Any complaint involving a New York State licensed mortgage banker, mortgage broker, mortgage loan originator or mortgage loan servicer.
  • Banking/Non-Mortgage - Any complaint, other than those that are mortgage related, involving a New York state licensed bank or lender, including, but not limited to, community and regional banks, sales finance companies, budget planners, student loans and credit cards.
  • Vacant Property - Any complaint involving the maintenance status of a vacant and abandoned home in foreclosure.