File a complaint
Check case status or add additional information to an existing complaint

Types Of Complaints

Upon hitting "Begin" above, you will be required to choose the type of product involved from a dropdown menu within the complaint form. Below is a list of products and an explanation of the type of complaints the Department handles. Please note, the Department also intakes all complaints of fraud related to the below products.

Insurance - Any complaint involving an insurance product offered in New York State, including, but not limited to, health insurance, life insurance, property and casualty insurance and auto insurance.

Banking/Mortgage - Any complaint involving a New York State licensed mortgage banker, mortgage broker, mortgage loan originator or mortgage loan servicer.

Banking/Non-Mortgage - Any complaint, other than those that are mortgage related, involving a New York state licensed bank or lender, including, but not limited to, community and regional banks, sales finance companies, budget planners, student loans and credit cards.

Vacant Property - Any complaint involving the maintenance status of a vacant and abandoned home in foreclosure.